Frequently Asked Questions – FAQ

Is the Christmas market taking place this year?
Yes, the Christmas market will take place from november 25th to december 20th. 


What does the hygene-concept look like?

As ist is a closed area, the general regulations apply on the Christmas market, which you already know from visits to restaurants and beer gardens. The online registrations of the visitors allow us to follow up in the event of an emergency. The concept also includes a one-way street system through the Christmas market, distance markings, enough space between the stalls, several disinfection options on the market, cleaning of dishes in industrial machines at high washing temperatures, etc. Our security staff and our hygiene officers regularly check compliance. All measures were taken to ensure that the market does not lose its romantic atmosphere and that the stay remains pleasant and safe.


Where can I buy the tickets?
Tickets can be purchased via the online shop. 


Do I have to print out the tickets?
No, you can show the tickets digitally at the entrance.


How should I understand the time slots available in the ticket store?
The time periods are the admission times and not the duration of your stay. Outside the booked time period, admission is not possible.

What are the prices for children?
Children up to 6 years old have free admission. Children and teenagers from 6 - 16 years pay reduced admission. Teenagers from the age of 16 pay the full price. 


Do the residents of Langerwehe have free admission on Thursdays again?
Yes, free tickets will again be available this year for residents of the municipality of Langerwehe. These contingents are also only available online, of course only while stocks last.


Does the "Meroder Pass" give free admission again?
Yes, this year too, free tickets will be provided for holders of a "Meroder Pass". These contingents are also only available online, of course only while stocks last.


Can I book a Christmas party at the Cottages or Schlosscafé?
Due to COVID-19, our indoor gastronomy will remain closed, but the gastronomy stands on the market will welcome you as usual with their varied culinary offerings.


Is mulled wine containing alcohol served at the Christmas market?
Yes, both alcoholic and non-alcoholic mulled wine can be enjoyed this year.


Is there a mask obligation?
Masks are only compulsory in the bridge, entrance and restrooms. Please bring your most festive mask with you. 


Is there a shuttle bus?
Due to the limited number of visitors there will be no shuttle buses this year. You can reach the Christmas market by public transport with the bus line 296. Further information on how to get there can be found here


Are dogs allowed on the Christmas market?
Yes, dogs are allowed on a leash.

Is it possible to visit the castle?
As the castle is privately owned, only some rooms are accessible. Due to the COVID-19 pandemic, these rooms cannot be visited this year. 

Is the grounds barrier-free?
It is a historical park area and an old monument. We try to ensure accessibility as much as possible.


Are there barrier-free restrooms?
Yes, there are special barrier-free mobile toilet cabins.